Returns & Refund Policy

Due to the perishable nature of our pet food products, we only accept returns for items that arrive damaged, defective, or incorrect. Please ensure all return requests are submitted within 30 days of purchase to qualify for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and photos of the damaged or incorrect items.

• 2.
  Verification

  Our team will review your request within 2 business days to confirm eligibility for a return or replacement.

• 3.
  Return Shipping

  If a return is required, we will provide a prepaid shipping label to send the unopened products back to our warehouse.

• 4.
  Refund Processing

  Once received and inspected, we will issue a full refund to your original payment method or ship your replacement order.